Privacy Policy

1. Introduction
Wavy Hosting (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (wavyhosting.com), client portal (portal.wavyhosting.com), and related services.

2. Information We Collect
We may collect the following types of information:
– Account Information: Name, email address, billing address, phone number, and login credentials.
– Payment Information: Processed securely by third-party payment processors (we do not store full credit card details).
– Service Data: Domain registration details, hosting account usage, and technical configurations.
– Technical Data: IP address, browser type, device information, and cookies.
– Server Logs: Login attempts, error logs, and security logs for monitoring and abuse prevention.
– Support Communications: Emails, tickets, or chat messages when you contact us.

3. How We Use Your Information
We use your information to:
– Provide and manage hosting, domain, and related services.
– Process payments and billing.
– Communicate with you regarding your account, support requests, and service updates.
– Detect, investigate, and prevent abuse, fraud, or security incidents.
– Improve website performance, security, and customer experience.
– Comply with legal obligations.

4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
– Maintain session logins.
– Improve site performance and analytics.
– Personalize your experience.

You can control cookies through your browser settings, but some features may not work properly if disabled.

5. Data Sharing & Disclosure
We do not sell or rent your personal information. We may share information with:
– Payment processors (to handle billing).
– Domain registries and certificate authorities (to process domain and SSL orders).
– Service providers who help us operate our services (data centers, security, email).
– Law enforcement or regulators when required by law or to protect our rights.
– Authorized staff or contractors for support and maintenance, subject to confidentiality.

6. Domain Registration (WHOIS) Data
When registering a domain, certain personal details (name, email, address, phone) may be submitted to the domain registry and could be publicly visible via WHOIS lookup.
You are responsible for enabling domain privacy/protection if desired.

7. Data Location & Transfers
Your data may be stored on servers located inside or outside the United States. By using our services, you consent to the storage and transfer of your data to such locations.

8. Data Retention
– Account data is retained while your account is active.
– If you cancel, account-related data may be deleted after 14 days, except where retention is required by law (e.g., tax, regulatory).
– Support tickets and billing records may be retained for compliance purposes.

9. Security Measures
We use technical and organizational safeguards to protect your data, including encryption, firewalls, and access controls.
However, no online service can guarantee 100% security. You are responsible for keeping your login credentials secure.

10. Your Rights
Depending on your jurisdiction, you may have rights to:
– Access, correct, or delete your personal data.
– Object to or restrict processing.
– Request data portability.
– Withdraw consent where applicable.

To exercise your rights, contact us at support@wavyhosting.com.

11. Email Communications
– We use your email to send service-related notices (invoices, support responses, system updates).
– With your consent, we may send promotional or marketing emails. You may opt out at any time by following the unsubscribe link or contacting us.

12. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.

13. Third-Party Links
Our website or portal may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

14. Law Enforcement Cooperation
We may disclose information to law enforcement or government authorities if required by law, regulation, or legal request, or if we reasonably believe unlawful activity is occurring through our services.

15. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest changes. Continued use of our services after updates indicates acceptance of the revised policy.

16. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

support@wavyhosting.com

Wavy Hosting
5141 Nesconset Hwy #1045
Port Jefferson Station, NY 11776
United States